We are thankful for the office workers we have that give weekly time to get things moving. These volunteers have big hearts and at times are emotionally drained when they leave. They handle our phones “where help begins”. As the person calls the intake office our volunteers are ready to encourage. Not only is the intake done, but they listen to the sometimes painful stories of clients calling. Our intake specialist offer prayer and provides hope and encouragement before they say, “goodbye”. The intake volunteers can testify to the change in mindset of the caller in this first phone call. This intake role is essential, behind the scenes but very important due to a number of reasons. For many it is where hope begins.